Shipping & Refunds
AS OF DECEMBER 11, 2021 WE ARE NOT SHIPPING WEST OF ONTARIO UNTIL FURTHER NOTICE
Shipping to Canada and continental US only. Free shipping in Canada for orders $55 and over. Orders received prior to 11:30am EDT/EST will usually be shipped same day except on weekends and holidays. Orders received after 11:30am will ship next day.
For GTA we have courier service with 1 to 2 day deliveries except for seasonal high volume times which may be longer.
We use Canada Post outside of the GTA. Delivery times in Canada are 3-10 business days or more during seasonal high volume times. For US orders delivery can take 20 days.
NOTE FOR WINTER WEATHER
We are experiencing issues shipping to WESTERN CANADA because of freezing. We do take extra precautions for delivery by double thermal wrapping the product. This provides some protection but if Canada Post leaves out in the cold in transit for a prolonged period it will freeze and either pops the cork and/or breaks the bottle. Canada Post will not compensate us for the product, only the shipping. We will contact you if you are in one of these areas prior to fulfilling the order to provide you options. AS OF DECEMBER 11, 2021 WE ARE NOT SHIPPING WEST OF ONTARIO UNTIL FURTHER NOTICE. It is unfortunate that we have to take this step however, we cannot control temperature or delays by Canada Post who store packages in the cold.
If your package has been damaged contact firstname.lastname@example.org.